The September 2025 release of the Urgent mobile app includes upgrades to account management functionality.
Multi-user access via a single device
Multiple users from the same customer account can log into the Urgent mobile app via a single device. Each user will have his/her own credentials which are not associated with the device.
This functionality supports customers who permit the use of specialist mobile devices only, for example due to working in high-risk engineering or depot environments.
Multi-account sign in via a single device
App users who have a requirement to access multiple accounts can now do so, without having to remove one account before accessing another.
This supports customers who manage multiple accounts. The customer can now log into the app and set up each account using a PIN. Subsequently, the customer will be able to access all accounts associated with his/her log in credentials.
This also supports contractors who manage multiple customer accounts via the Urgent mobile app. In the same way as a customer user, a contractor will log in and set up each customer account needed once using a PIN. Subsequently, the contractor user will be able to view all accounts associated with his/her log in credentials.
To switch between accounts, a user will need to close the open account using the log out button and return to the account screen.
Remove an account
It’s now quicker and easier for users to remove an account they no longer need to view. This can be completed with a swipe and confirm action.
Reset PIN
A PIN can now be reset on the PIN page.
- Tap ‘Reset PIN’
- Enter password
- Set a new PIN
Published 11 August 2025