Techniche is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you and the procedures we have in place to safeguard your privacy.

In this Privacy Policy references to we, us or our, are to Techniche, while Urgent Mobile Application is referred to as the App.

What information we collect

1.1 The information we collect may include:

1.1.1. Personal details given to us by you or your organisation which is a user of Urgent when your account was created including your name, user name, email address, telephone number and other contact information.

1.1.2. Your device IP address.

1.1.3. Your device information so that we can send, push or update notifications from the App.

1.1.4. Prompt for GPS signal so that we can determine your location and store GPS co-ordinates on our server.

What we do with your information

2.1. Any personal information we hold we may use for some or all of the following purposes:

2.1.1. To create your account and provide you with the features of the App.

2.1.2. Any information you enter into the App either explicitly (such as notes) or implicitly (such as location data) will be disclosed to your organisation solely with the operation of the Urgent Platform.

2.1.3. We may also need to share your personal information:

2.1.3.1. with any sub-contractors who assist us in the provision of support services;

2.1.3.2. in the event that our business assets are sold, to the future purchaser; and

2.1.3.3. if we are under a legal duty to disclose personal information about you.

2.1.4. We may use aggregated information for the purpose of monitoring use of the App. Such aggregated information may be provided to third parties. These statistics will not include information which can be used to identify any individual.

2.2. The Urgent Platform holds your password securely. We are unable to access or view existing passwords but can change them.

2.3. The App may attempt to use location services on your mobile device to pinpoint your location but only when you make updates to an Urgent task, not in a continuous manner. Location data is transferred to the Urgent Platform together with other data you enter into the App. Location data is only used to ensure that you are in range for the Urgent Platform task you are updating.

Confidentiality and protection of information

3.1. Applications are not a secure medium. However, we have put in place recommended up to data security measures and will review these and keep them updated regularly.

3.2. Subject to the terms of this Privacy Policy, we will keep your personal information confidential. To ensure we are able to maintain confidentiality, you must comply with our terms and conditions in respect of the use of the Urgent Platform.

3.3. You have agreed to keep confidential any credentials that you hold to give you access to the App.

Updating/Modification

4.1. If any of the details you have provided to us change, please give us correct details by email to mobile@urgtech.com

4.2. We reserve the right to change this Privacy Policy without notice. You are advised to check this Privacy Policy regularly as your continued use of App will be considered acceptance of it.

Your consent

5.1. By setting up your account and using you consent to the use of your personal information as set out in this Privacy Policy. We will store all personal information on secure servers operated by us or by our authorised sub-contractors.

5.2. Owing to the global nature of the internet, the information you provide may be transferred to companies outside the European Economic Area (EEA) that do not have similar protections in place to those which apply in the EEA regarding your personal information and its use as set out in this Policy. However, we have taken steps outlined in this Policy to protect the security of your information and will keep any transfers outside the EEA to a necessary minimum. By submitting your information you consent to these transfers.

Data subject requests

6.1. We are the Data Controller in respect of personal data submitted by you for the purposes of the Data Protection Act 1998.

6.2. If you wish to make a subject access request please email mobile@urgtech.com