EV charger error codes from seventeen charger manufacturers are now a core part of the Techniche EV platform, including codes from all major charger brands (see list below).
Techniche EV collects data from the chargers and charge station management system (CSMS) to translate error codes into automated corrective tasks – such as a remote reset – or work orders to be sent to an approved repair team, within seconds of the fault data being received. Remote resets and automated repair work order creation reduce charger downtime and improve the EV driver customer experience.
Typically, charge point operators manage and operate chargers from a range of manufacturers. Techniche has removed the burden from operators to source manufacturer error codes from several suppliers, by creating a ready-made database of over 3,000 error codes and required actions to resolve the fault.
CPOs choosing Techniche EV to their manage asset and maintenance now benefit from the embedded database of error codes, making implementation times shorter and onboarding easier.
Example of automated remote reset work order in Techniche EV
How does Techniche EV collect error information?
Techniche EV can receive fault information through several sources:
- OCPP data stream
- API connection to CSMS
- Manually, via help desk team, EV drivers reporting via QR code, or site staff
How does Techniche EV handle error codes?
Techniche EV collects and triages error codes, recording data and automating actions to resolve the fault. Techniche EV can report on root cause analysis, remote reset success rate and field service reports.
- What is the fault?
- When did it occur?
- How often has it occurred?
- What is the fault category?
- Does this fault require a remote reset?
- Is an automated engineer or technician dispatch needed?
Which major EV charger brand error codes are now available in Techniche EV?
- Kempower
- Alpitronic
- ABB
- Tritium
- Circontrol
- Delta
- Efacec
- Etrel
- EV Box
- Heliox
- Schneider
- Starcharge
- Vestel
If you don’t see your preferred manufacturer on this list, please contact us – we’ll be happy to help.
Techniche EV helps CPOs improve the uptime of their charge points and deliver a reliable customer charging experience. Read more here.